https://CAREERS.CAPSTONESEARCH.COM/ en-us Fairfield County MSP is looking for a strong desktop specialist to provide on-site exceptional technical support to their managed clients office and on-site at clients office as needed. The ideal candidate will have proven, successful experience working in a Managed IT Services environment or in a related IT technical support role and enjoys helping others and continual learning and career advancement. The Field Service Support Specialist is responsible for providing on-site daily technical assistance to clients in a professional and friendly manner. Must be able to triage issues, work as part of a team, troubleshoot issues remotely and onsite as necessary, and use good judgement, escalating both to our vendors and internally. Consistent persistence must be applied to ensure proper communication and appropriate follow-up and follow-through are applied.

 

Requirements

• • Provide both on-site and remote professional and courteous customer service to clients.
  • Quickly troubleshoot and resolve technical issues in a ticket queue.
  • Provide detailed documentation and explain resolutions for scalability of escalated support issues
  • Escalate tickets as needed.
  • Communicate with clients as required: keeping them informed of incident progress, impending changes, or agreed outages.
  • Work with vendors/partners as needed to resolve client issues.
  • Support for client computer networks and business-related technologies including Windows operating systems, Office 365, Azure, Remote Access usage, VOIP, mobile devices, etc.
  • Perform routine maintenance on PCs, peripherals, and printers as required.
  • Working knowledge of Managing and Troubleshooting Microsoft AD
  • Working knowledge of SonicWall Firewalls (Troubleshoot not Deployment)
  • Working knowledge of Cisco Switches including the CBS and Catalyst product lines (Troubleshoot not Deployment)
  • Working knowledge of Ruckus and Ubiquity Wireless Products (Troubleshoot not Deployment)
  • Working knowledge of Windows Server (Troubleshooting not Deployment)
  • Working knowledge of VMware and Hyper-V (Troubleshooting not Deployment)

 

Educational/Vocational/Previous Experience Recommendations

 

• • BA/BS, preferably in computer science or a related field.
  • 2+ year of customer service experience.
  • Ability to de-escalate situations
  • Self-motivated with the ability to work in a fast-moving environment.
  • Must have valid drivers license

]]> Fri, 07 Aug 2026 00:00:00 EDT 0 Basic Functions
Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap.
Meet with Clients in person and by phone to develop profitable opportunities
Schedule and follow company's QBR/VCIO process
Troubleshoot and Quality Assure the Client experience for all Clients.
 Work closely with the Business Development rep to establish a Sales CSM culture for optimizing long term Client relationships.
Work closely with the Business Development Rep to manage transition of new Clients to account management as needed.
 Participate with company's management in the creation and implementation of detailed strategic and tactical initiatives to optimize the impact of the CSM role.
Communication with clients, keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
 Work with vendors/partners as needed to resolve client issues.
Maintain all aspects of the opportunity pipeline and deliver quotes and close sales on a timely basis
Document all client issues, meeting discussions and requests/concerns and develop a plan to address until client is satisfied that their issues have been successfully addressed

Additional Duties and Responsibilities:
Maintain high level of client satisfaction.
Work in a team and communicate effectively.
Attend weekly sales meetings and ensure sales opportunities are compliant with company policy.
Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
Address and help resolve and service issues that may arise.
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
Regularly document processes and procedures related to duties and responsibilities.
Responsible for entering time and expenses in ConnectWise as they occur.  
Maintain certifications required for position

Qualifications:
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Comfortably discuss technical issues and offer suggested solutions.
Ability to multi-task and adapt to changes quickly.
Ability to de-escalate situations
Understanding of support tools, techniques, and how technology is used to provide IT services.]]> Mon, 03 Aug 2026 00:00:00 EDT 0 Fairfield County MSP is searching for a customer focused Desktop Engineer to join their growing team.

Key responsibilities:

• Monitor and respond to help desk tickets
• Troubleshoot Windows and Macintosh Computer Issues
• Troubleshoot network connectivity problems
• Troubleshoot Data Backup / Business Continuity Services from Datto
• Provide support for Microsoft Windows and Office Suite
• Add/Remove/Change Microsoft 365 and Office 365 Email Accounts
• Escalate complex issues to other team members

Required Technical Skills:

• Experience installing and troubleshooting Windows and Macintosh Operating Systems
• Experience installing and troubleshooting Microsoft Office Suite
• Experience with diagnosing hardware issues
• Basic Network troubleshooting
• Experience administering Microsoft 365 and Office 365

Growth Opportunities:

• Excellent opportunity to grow your technical and management skills
• Annual performance review
• Certification Bonus Pay

]]> Tue, 28 Jul 2026 00:00:00 EDT 0 Fairfield County Hedge Fund is seeking a mid-to-senior level Software Developer to design, build, and support Windows and web-based applications related to middle and back-office processing, real-time pricing, and valuation. 

Responsibilities

• Design, develop, enhance, and maintain Windows- and web-based applications supporting middle and back-office processes, real-time pricing, and valuation
• Analyze existing systems to identify opportunities for improved robustness, scalability, performance, reliability, and maintainability
• Conduct unit, integration, and product testing to support high-quality releases across the software development life cycle
• Collaborate with developers, business users, and other stakeholders to gather requirements, define scope, and deliver robust software solutions aligned with business needs
• Effectively manage time and priorities while contributing to multiple projects simultaneously

Requirements

• 5+ years of software development experience within the financial services or investment management industry
• Experience with a meaningful combination of the following technologies, concepts, and financial systems:
  • C#, object-oriented programming, concurrency, Agile development practices, and unit testing
  • Windows Forms, WPF, ASP.NET MVC, Angular, JavaScript, Web API, and related Windows and web application frameworks
  • SQL Server, data modeling, query development, and application data integration.
  • Messaging-oriented middleware (MOM), service-oriented architecture (SOA), APIs, and distributed systems concepts
  • Coding agents and AI-assisted development tools, used appropriately within secure and quality-controlled development practices
  • Portfolio management systems, including security master, trades, allocations, positions, and P&L workflows
  • Valuation workflows, real-time market data APIs, and financial modeling concepts

 
]]> Thu, 25 Jun 2026 00:00:00 EDT 0
Responsibilities 
• Client Services Support: Deliver enhanced top tier service, technical support, and follow through on technology related issues.
• Environment Support: Assist in supporting, troubleshooting, monitoring, and documenting the virtual, physical, and mobile endpoint environment as well as remote connectivity and other technologies.
• Issue Escalation: Properly triage and escalate issues to various technical groups and vendors.
• Project Participation: Participate in projects, including tracking and highlighting areas for improvement.
• On-Call Duty: Be available for on-call support as required.
Qualifications/Skills
Required:
• 2-5 years of experience with a proven track record of providing exceptional customer service and support.
• Experience using ticketing systems (e.g. FreshService, ServiceNow, JIRA, or others) for managing and resolving support issues.
• Strong diagnosing and troubleshooting skills (Citrix, Windows 10/11, Office 365, Teams, Zoom).
• Knowledge of virtualized environments (Citrix, Nutanix, Azure Virtual Desktops, VMWare, HyperV).
• Microsoft 365 and Azure management and support experience.
• Experience with group policy management, AD, DHCP, DNS, and Windows directory permissioning.
• Basic understanding of networking concepts including VPNs, firewalls, and network topologies.
Preferred:
• Relevant certifications (e.g., Azure, CompTIA)
• Knowledge of software packaging and deployment.
• Experience managing and supporting a Citrix virtual environment and/or Nutanix infrastructure.
• Proficiency with managing persistent machines using Kace KBOX or another desktop management tool.
• Technology service experience in the financial services industry]]> Tue, 16 Jun 2026 00:00:00 EDT 0
Qualifications:
Ability to setup computers and peripherals
 Basic routing and switching concepts
Comfortable with troubleshooting LAN and WAN technologies
 Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Ability to de-escalate situations
Understanding of support tools, techniques, and how technology is used to provide IT services.
 Typing skills to ensure quick and accurate entry of service request details.
 Self-motivated with the ability to work in a fast-moving environment.]]> Fri, 12 Jun 2026 00:00:00 EDT 0 Security Engineer to join their dynamic team.
Job Description:
As a Cyber Security Engineer, you will be responsible for overseeing the daily operations of their cyber security program, developing and implementing security strategies, and ensuring the protection of their clients information systems. You will work closely with other departments to maintain a robust security posture.
Responsibilities:
 Administration and Management of all products and services in our security stack.
Work with senior leadership team to strategize improvements and changes to stack.
Develop and enforce security policies and procedures.
 Manage security projects and initiatives from inception to completion.
Conduct risk assessments and security audits.
Respond to and investigate security incidents and breaches.
Stay up-to-date with the latest security trends, threats, and technologies.
Qualifications:
Minimum of 5 years of experience in cyber security, with at least 2 years in a leadership role.
Strong understanding of network security, encryption, and threat analysis.
Experience with security frameworks and compliance standards.
Excellent problem-solving, communication, and leadership skills.]]> Tue, 02 Jun 2026 00:00:00 EDT 0 NYC based financial firm is seeking a technically curious support engineer to join their Front Office Technology team. 

Responsibilities and Impact:

Build and automate

• Design and build Python-based tooling to automate recurring operational checks, reducing manual intervention and improving system observability
• Develop and maintain Grafana dashboards and alerting infrastructure to shift the team from reactive troubleshooting to proactive detection
• Contribute to companies AI capabilities in an operational context -- including AI-assisted alert triage and anomaly detection as our platform matures
• Identify repeating failure patterns and engineer permanent solutions rather than recurring workarounds
• Maintain clear, high-quality documentation of systems, workflows, and runbooks -- with a bias toward making documentation redundant through automation

Operate and support

• Monitor and maintain the health of their technology platform and related trading applications throughout the trading day
• Respond to and resolve production incidents across trading systems, managing communications with investment, risk, and operations teams
• Perform QA testing for new functionality ahead of release
• Liaise with external brokers and vendors on order flow and market data issues
• Collaborate with development teams to escalate and resolve complex technical problems
• Build and maintain relationships with business stakeholders across investment and middle office teams

Required skills:

• Bachelor’s degree in an IT related discipline
• 3-5 years of experience in a production or application support function, ideally within financial services or a trading environment
• Strong Python skills -- you write tooling, not just scripts
• Working knowledge of FIX protocol, Linux, and SQL Server
• Experience with observability or monitoring tools (Grafana, or similar)
• Familiarity with trading or execution systems (EMSX, Flextrade, or similar EMS)
• Exposure to market data platforms, Git, and Jira
• Curiosity about AI/LLM tooling and how it can be applied in an operational context
• The resilience to operate under pressure during market hours, and the drive to make those moments rarer over time

]]> Fri, 29 May 2026 00:00:00 EDT 0  
Responsibilities Include:
• Overseeing detection and response (canaries, honeypots, and alerting) across their own infrastructure and the cloud.
• Designing, implementing, and maintaining security controls across applications, infrastructure, and cloud environments.
• Assisting with internal certificate authority architecture, human and non-human authentication architectures, as well as authorisation.
• Defining and enforcing security standards, policies, and procedures aligned with regulatory and business requirements.
• Partnering with Engineering and Operations to embed security best practices into development and deployment workflows.
• Making architectural decisions that will support the fund’s rapid growth and long-term security posture.
 ]]> Thu, 28 May 2026 00:00:00 EDT 0  
The candidate should have 1 to 3 years of experience providing levels 2 and 3 support to larger client bases with diverse technologies. Experience with a Managed Service provider and the use of the the tool sets of an MSP, as listed below, are a major plus.
 
    Connectwise
    ITGlue
    Kaseya RMM or similar
    LogicMonitor, Auvik or similar client network monitoring tools
    Cove, Veeam, Datto or similar backup and disaster recovery technologies
    Endpoint security platforms such as SentinelOne, Sophos, Huntress, etc.
 
The candidate should be able to communicate effectively between technical and business professionals and be fluent in the technologies we focus on, such as:
 
    Microsoft Windows Server / Active Directory
    Office 365 / Azure
    Microsoft Email Solutions
    VMWare Virtualization Solutions
    Firewall (Fortinet, Cisco)
    Switching (Dell, Meraki, Cisco)
    Meraki, Ruckus and Ubiquiti Wireless
    On Premise / Cloud Backup Solutions
 
As a first point of contact for support issues for their clients, outstanding customer service and communication skills are required.
 
 ]]> Tue, 19 May 2026 00:00:00 EDT 0 Fairfield County Hedge Fund is seeking a mid-level IT analyst to join the firm’s tech-support help desk team. The analyst will sit on the trading floor and provide operational support for firm-wide end user application and workstation hardware support. 

Responsibilities

• Install, maintain, and troubleshoot workstations, including performing software upgrades
• Provide support for market data and trade execution platforms
• Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows
• Participate in team meetings and collaborate effectively with colleagues
• Provide off-hours support as part of a rotating schedule with other team members

Requirements

• 3+ years of experience providing technical support for workstations
• BA/BS in Computer Science or related field
• Strong problem-solving and troubleshooting skills related to workstation hardware, computer systems and applications
• Experience with all Microsoft desktop software, particularly Microsoft Windows 11 and Office 365
• Financial Services industry experience; familiarity with market data applications from vendors such as Bloomberg and Refinitiv
• Excellent interpersonal and communication skills (verbal and written)
• Ability to work independently and collaboratively in a dynamic, fast-paced environment, often working on several projects at once
• Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is desired
• Printer and/or print vendor management is desired
• Mobile Device Management (iOS/Android) is desired

 
]]> Thu, 07 May 2026 00:00:00 EDT 0 Prestigious Hedge Fund is seeking a customer-focused Front-Line Endpoint Engineer to serve as the first point of contact for technical support. This role delivers timely assistance across software, hardware, and network environments, and partners with Systems Engineering on broader infrastructure initiatives.

They are looking for a proactive communicator with strong technical skills who can guide and empower users toward effective solutions. The Front-Line Endpoint Engineer will support colleagues across global locations.

 They combine a Zero Trust security approach with a startup mindset, giving engineers hands-on exposure to modern security practices in a fast-paced environment.

Responsibilities:

• Act as the first point of contact for technical issues, owning problems through resolution or appropriate escalation.
• Support and maintain end-user hardware and devices, including laptops, mobile devices (iOS/Android), and peripherals.
• Proactively monitor systems, perform updates, and carry out routine hardware and software maintenance.
• Communicate clearly with users while accurately documenting issues and resolutions in ticketing systems.
• Work closely with internal IT teams to resolve complex issues and improve support processes.
• Participate in an on-call rotation and provide after-hours and weekend support as required.

Requirements:

• Strong interpersonal and communication skills, comfortable working across global teams and diverse backgrounds.
• Desire to do hands-on tinkering including enjoying experimenting with computers and understanding how they work at a deeper level.
• Confident problem solving, applying critical thinking and research to tackle unfamiliar challenges.
• Adaptability and curiosity, with motivation and learning ability valued over specific prior experience.
• Comfortable managing multiple workstreams, supported by solid organizational and project management skills.

]]> Wed, 08 Apr 2026 00:00:00 EDT 0