Find Jobs with
Capstone Search Advisors

So sorry, this position is no longer available. Please go ahead and submit your application. We may have other positions that would be the perfect fit for you. Alternatively, you may want to apply to one of the following related jobs:

Desktop Engineer 829172

Greenwich, CT 06831

Posted: 11/13/2025 Job Category: Information Technology Job Number: 829172

Job Description

Fairfield County Hedge Fund is seeking a Support Analyst for their End-User Support team. The ideal candidate will excel in end-user focused support,
providing top tier service and ensuring user satisfaction.
• End-User Support: Deliver enhanced top tier service, technical support, and follow through on technology related issues.
• Environment Support: Assist in supporting, troubleshooting, monitoring, and documenting the virtual, physical, and
mobile endpoint environment as well as remote connectivity and other technologies.
• Issue Escalation: Properly triage and escalate issues to various technical groups and vendors.
• Project Participation: Participate in projects, including tracking and highlighting areas for improvement.
• On-Call Duty: Be available for on-call support as required.
Qualifications/Skills
Required:
• 2-5 years of experience with a proven track record of providing exceptional customer service and support.
• Clear written and verbal communication skills with the ability to adjust communication style to interact with executives,
technical staff, and other non-technical staff.
• Experience using ticketing systems (e.g. FreshService, ServiceNow, JIRA, or others) for managing and resolving support
issues.
• Bachelor’s degree in a technical area of study (e.g., Computer Science, Systems Engineering).
• Strong diagnosing and troubleshooting skills (Citrix, Windows 10/11, Office 365, Teams, Zoom).
• Knowledge of virtualized environments (Citrix, Nutanix, Azure Virtual Desktops, VMWare, HyperV).
• Microsoft 365 and Azure management and support experience.
• Experience with group policy management, AD, DHCP, DNS, and Windows directory permissioning.
• Basic understanding of networking concepts including VPNs, firewalls, and network topologies.
• Self-motivated, quick learner with a demonstrated ability to learn new technology.
• Excellent time management and strong attention to detail.
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Greenwich, CT

Ready to take your career to new heights? Explore our job opportunities in the enchanting area surrounding Greenwich, Connecticut. Nestled in Fairfield County, this upscale and vibrant region offers a perfect blend of suburban charm and bustling city life. Discover career growth opportunities against the backdrop of stunning waterfront views, upscale shopping on Greenwich Avenue, art galleries like the Bruce Museum, and world-class dining options. With easy access to outdoor activities at Greenwich Point Park, cultural events at the Greenwich International Film Festival, and sports games at the nearby Yankee Stadium, there's no shortage of reasons to make Greenwich your next career destination. Start your job search today and embark on a fulfilling professional journey in this thriving and picturesque area!