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Capstone Search Advisors
Systems Administrator
200 Connecticut Ave Norwalk, CT 06854 US
Job Description
Fairfield County MSP in search of an experienced?and savvy systems administrator to join their team. Their clients are mostly law, accounting and investment firms in?Fairfield County and New York City.?Fluency in all matters of technology, with a specific focus on security.
Responsibilities include:
- Providing day-to-day support to users
- Implementing client projects and deploying new technologies
- Developing new offerings, evaluating and refreshing existing ones
- Responding to security, backup, and other device alerts
- Collaborating with colleagues and owners to improve client experience
- Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise
A successful candidate should possess:
- A minimum of 5 years of IT support work, ideally within another MSP
- Superior troubleshooting/diagnostic skills - you should be able to quickly assess and resolve a situation, so as to minimize client inconvenience
- Exceptional communication and organization?skills and an enthusiasm for client satisfaction
This role will involve working with the following technologies and areas.?Not all are required for consideration, and you’ll have opportunity to learn as needed.
- Windows 10/11
- Mac OSX
- Microsoft 365
- Windows Server
- Cloud-based applications and storage systems.
- SQL Server
- VMWare ESXi
- Microsoft Office
- Scripting in Powershell, VBScript
- iOS and Android platforms
- Networking - TCP/IP and associated protocols
- File and image backup technologies
- EDR, vulnerability scanning, cybersecurity
- Videoconferencing solutions
- Hosted PBX solutions
- Azure/AWS
- Screen Connect
- ConnectWise Manage
- RMM/PSA tools