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Project Manager 823263

Ridgefield, CT 06877

Posted: 05/02/2025 Job Category: Information Technology Job Number: 823263

Job Description

Fairfield County MSP is searching for a hands-on Project Support Specialist to join their growing team.  The Project Support Specialist will be responsible for the in-depth design and implementation of cloud and on-premise projects for current and prospective clients. This includes but not limited to Office 365 Migrations, Teams and SharePoint implementations, Azure AD, Microsoft security products, VDI, Network devices, mobile device management and cloud backup solutions.
Job Function:
• Assist with the development of the business case for client technology solutions
and design and propose client technology solutions from companies cloud and
on-premises offerings.
• Evaluate and recommend new products and solutions that will help clients increase
efficiencies, scalability, productivity and enhance security.
• Assist with constructing detailed project plans with Project Manager to ensure
successful project implementation.
• Design and Implementation of cloud and on-premises solutions with other
members of the Proactive Team
• Research best practices for design, implementation, and security for cloud
solutions that company provides.
• Communication with clients as required: keeping them informed of project
progress, incident progress, notifying them of impending changes, or agreed
outages.
• Support for client computer networks including business related technologies
including Windows operating systems, Office 365, Remote Access usage, VOIP,
mobile devices, etc.
• Support disaster recovery backup solutions.
• Work with vendors/partners as needed to resolve client issues.
• Troubleshoot advanced server and network issues.
• Provide escalated support to other team members on both the proactive and
reactive teams.
• Provide detailed documentation and explain resolutions for escalated issues.
• Provide product training to all team members on the cloud solutions that we
implement for our clients
Qualifications, Education and Experience:
• Strong ability to design computer networks and business computing solutions
• Strong understanding of LAN and WAN technologies including routing and security
• Comfortably handle technical issues.
• Understanding of support tools, techniques, and how technology is used to provide
IT services.
• Self-motivated with the ability to work in a fast-moving environment.
• 1+ year of customer service experience.
 
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About Ridgefield, CT

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