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Capstone Search Advisors
Project Manager 823263
679 Danbury Rd Ridgefield, CT 06877 US
Job Description
Job Function:
• Assist with the development of the business case for client technology solutions
and design and propose client technology solutions from companies cloud and
on-premises offerings.
• Evaluate and recommend new products and solutions that will help clients increase
efficiencies, scalability, productivity and enhance security.
• Assist with constructing detailed project plans with Project Manager to ensure
successful project implementation.
• Design and Implementation of cloud and on-premises solutions with other
members of the Proactive Team
• Research best practices for design, implementation, and security for cloud
solutions that company provides.
• Communication with clients as required: keeping them informed of project
progress, incident progress, notifying them of impending changes, or agreed
outages.
• Support for client computer networks including business related technologies
including Windows operating systems, Office 365, Remote Access usage, VOIP,
mobile devices, etc.
• Support disaster recovery backup solutions.
• Work with vendors/partners as needed to resolve client issues.
• Troubleshoot advanced server and network issues.
• Provide escalated support to other team members on both the proactive and
reactive teams.
• Provide detailed documentation and explain resolutions for escalated issues.
• Provide product training to all team members on the cloud solutions that we
implement for our clients
Qualifications, Education and Experience:
• Strong ability to design computer networks and business computing solutions
• Strong understanding of LAN and WAN technologies including routing and security
• Comfortably handle technical issues.
• Understanding of support tools, techniques, and how technology is used to provide
IT services.
• Self-motivated with the ability to work in a fast-moving environment.
• 1+ year of customer service experience.
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