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Infrastructure Specialist 826219

Middletown, CT 06450

Posted: 06/06/2025 Job Category: Information Technology Job Number: 826219

Job Description


New Haven area SaaS company is seeking a well rounded Infrastructure Specialist.

 

EXPERIENCE REQUESTED:
  • Thorough knowledge of Microsoft Windows 7, Win10, Server 2008, 2012, and 2016.
  • Thorough knowledge of Microsoft Office Suite products.
  • Thorough knowledge of troubleshooting network devices, printers, scanners, iPhones, iPads, and Android devices.
  • Exceptional troubleshooting skills with identifying specific software related issues.
  • Thorough knowledge of networking technologies and protocols.
  • In depth knowledge of TCP/IP, including common troubleshooting techniques.
  • Experience supporting users in a large, enterprise environment required.
  • Experience using Active Directory is nice to have.

 SPECIFIC RESPONSIBILITIES AND DUTIES:
  • Will be responsible for handling daily help desk tickets from call placement to problem resolution to follow-up.
  • Will be required to educate many users on the basic workings of Windows 7 and Windows 10. Must be able to convey thoughts in a clear and simple manner to non-technical end-users.
  • Must aid in the development of new systems to further simplify and organize various company processes.
  • Must be very organized and follow company documentation policies exactly whenever changes are made.
  • Must be able to work as a team as well as work solo with little guidance.
  • Must have very good written and verbal skills in order to write technical documentation and to communicate in a professional manner with other business units.
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About Middletown, CT

Step into a world of endless opportunities right here in Middletown, Connecticut! This vibrant and picturesque town, nestled by the majestic Connecticut River, offers a perfect blend of historical charm and modern amenities. With its proximity to Wesleyan University, renowned art galleries like the Davison Art Center, and vibrant theaters like the Oddfellows Playhouse, Middletown provides a culturally rich environment for career growth. Explore job opportunities in this inviting locale, where you can enjoy the delectable local cuisine, stroll through the stunning Wadsworth Falls State Park, and cheer on the Hartford Yard Goats at the nearby Dunkin' Donuts Park. Join us in Middletown, where every career path leads to a fulfilling and exciting journey!