Find Jobs with
Capstone Search Advisors
Infrastructure Specialist 826219
19 Tuttle Place Middletown, CT 06450 US
Job Description
New Haven area SaaS company is seeking a well rounded Infrastructure Specialist.
EXPERIENCE REQUESTED:
- Thorough knowledge of Microsoft Windows 7, Win10, Server 2008, 2012, and 2016.
- Thorough knowledge of Microsoft Office Suite products.
- Thorough knowledge of troubleshooting network devices, printers, scanners, iPhones, iPads, and Android devices.
- Exceptional troubleshooting skills with identifying specific software related issues.
- Thorough knowledge of networking technologies and protocols.
- In depth knowledge of TCP/IP, including common troubleshooting techniques.
- Experience supporting users in a large, enterprise environment required.
- Experience using Active Directory is nice to have.
SPECIFIC RESPONSIBILITIES AND DUTIES:
- Will be responsible for handling daily help desk tickets from call placement to problem resolution to follow-up.
- Will be required to educate many users on the basic workings of Windows 7 and Windows 10. Must be able to convey thoughts in a clear and simple manner to non-technical end-users.
- Must aid in the development of new systems to further simplify and organize various company processes.
- Must be very organized and follow company documentation policies exactly whenever changes are made.
- Must be able to work as a team as well as work solo with little guidance.
- Must have very good written and verbal skills in order to write technical documentation and to communicate in a professional manner with other business units.