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Desktop Engineer 824555

Trumbull, CT 6611

Posted: 04/23/2025 Job Category: Information Technology Job Number: 824555

Job Description

Fairfield County MSP is looking for a motivated Level II / III Helpdesk Analyst to join their growing team.  You will manage, implement, and troubleshoot issues and provide solutions for our clients. You will provide guidance to their clients throughout various stages of troubleshooting and solution implementation within their environment.
You will also:
Resolve situations with VIP clients (white glove experience)
Troubleshoot and resolve critical server, network, and lines of business incidents
Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS  DHCP
Office 365 / Azure / AWS
Microsoft Exchange Server/Exchange Online
Remote access technologies, including RDS and VPN
Peripheral device support, including network printers, scanners, monitors & UPS devices.
WAN devices
Hypervisors, SAN, NAS
Wireless controllers and access points, routers, firewalls, and network switches
Resolve escalated issues from the L1 and L2 team members
Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc.
Mentor team members on technology
Collaborate with other departments to solve complex issues
Tasks assigned by the Director of Service Desk.
Experience:
Minimum of 3 years work experience in a Help Desk role
Previous MSP experience
CompTIA A+/Network+ or equivalent experience
MCSA or equivalent experience
Complete technical understanding and expertise in the following:
Public and private DNS functionality
Mail flow diagnostics
VPN support and configuration
File server support and configuration
RDS environment support

Opening Doors to Incredible Opportunities:
For over two decades, Capstone has been working with elite organizations from Fortune 500s to start-ups in some of the most competitive market sectors. Because of our deep connections, we’re able to match you with the most relevant and prestigious career opportunities available  — whether you’re an executive or manager, we’ll help you reach your professional goals.

Equal Opportunity Employer:
Capstone provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Capstone will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

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About Trumbull, CT

Discover your next career opportunity in the vibrant area surrounding Trumbull, Connecticut! Dive into a world of endless possibilities as you explore job openings in this dynamic region. Trumbull, located in Fairfield County, offers a perfect blend of scenic beauty and bustling urban life. Embrace the charm of New England while enjoying easy access to nearby attractions such as the stunning coastal views at Silver Sands State Park and the rich cultural experiences at the Klein Memorial Auditorium. Indulge in the local delicacies like clam chowder and lobster rolls, and immerse yourself in the thriving arts scene with visits to the Housatonic Museum of Art and performances at the Downtown Cabaret Theatre. Join us in Trumbull and be part of a community that values growth, innovation, and success!