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Service Desk Specialist 826335

Ridgefield, CT 06877

Posted: 06/10/2025 Job Category: Information Technology Job Number: 826335

Job Description


Fairfield County MSP is looking for a new team member to provide exceptional technical support to their managed clients. This hybrid position is ideal for professionals who thrive in collaborative environments and enjoy solving complex problems. The Service Technician is responsible for providing daily technical assistance for to clients in a professional and friendly manner. The ideal candidate will have proven, successful experience working in a Managed IT  Services environment. 

Requirements 

• Provide friendly, professional customer service to clients. 

• Quickly troubleshoot and resolve end user technical issues in a ticket queue. Support less experienced technicians by working on escalated issues and helping others to learn. 

• Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc. 

• Support disaster recovery backup solutions. 

Understand and able to manage Routing and switching concepts including ACLs, Ports, VLANs, etc. Sonicwall experience a plus. 

• Solid experience in managing Active Directory and GPOs. 

• Experience with VM Ware and Microsoft Hyper V a plus. 

• Comfortable with troubleshooting LAN and WAN technologies. 

• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages 

• Work with vendors/partners as needed to resolve client issues 

• Provide detailed documentation and explain resolutions for escalated issues. 

• Maintain high level of client satisfaction. 

• Work in a team and communicate effectively. 

• Escalate service issues that cannot be completed within agreed service levels. Responsible for entering time and expenses in ConnectWise as they occur. 

• Work through a daily schedule in ConnectWise that has been established through the dispatch process. 

• Enter all work as service tickets in ConnectWise. 

• Maintain certifications required for position. 

Ability to multi-task and adapt to changes quickly. 

Ability to de-escalate situations. 

Educational/Vocational/Previous Experience Recommendations 

• BA/BS, preferably in computer science or a related field. 

• 2+ years experience technical experience in a service business. 

• MSP experience a plus. 

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Capstone provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Capstone will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

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About Ridgefield, CT

Discover exciting job opportunities in the vibrant area surrounding Ridgefield, Connecticut! Nestled in Fairfield County, CT, this picturesque town offers a blend of historic charm and modern amenities that make it a perfect place to advance your career. With its close proximity to New York City and thriving local businesses, Ridgefield provides a wealth of growth opportunities for job seekers. Immerse yourself in the culture by exploring the Aldrich Contemporary Art Museum, catching a show at The Ridgefield Playhouse, or enjoying a delicious meal at one of the many cozy cafes and restaurants along Main Street. Consider making Ridgefield your career destination and experience the enchanting allure of this unique region. Browse our job listings now and take the first step towards a fulfilling career in Ridgefield, Connecticut!